UNIVERGE BLUE ENGAGE
A highly customizable cloud-based contact center solution
UNIVERGE BLUE ENGAGE
Be Responsive. Flexible. Scalable
UNIVERGE BLUE ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services.
UNIVERGE BLUE ENGAGE
Be customizedUsing advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
- Faster, more appropriate, and efficient resolution of calls, with multi-channel options like chat and e-mail to take the conversation beyond voice.
- A customizable agent client, offering desktop and browser versions, easily integrates with standard CRM platforms and critical business apps.
- The agent-client is configurable to specific requirements or frequent caller requests.
- Calls can be answered via a built-in smartphone application, a traditional desktop telephone, or over a VoIP connection.
- Agent scheduling capabilities help ensure contact center staffing is always ready to meet customer demand.
UNIVERGE BLUE ENGAGE
Be stress-free
Security
Advanced protection against malware, viruses, phishing, and hackers.
Support
24/7 support from live experts EVERY time you call.
Compliance
Built to help healthcare, legal services and financial firms stay compliant.
Reliability
Ready when you are, whether you’re in the office or working remotely.
Scalability
30+ integrated apps that are easy to add as your business grows.
UNIVERGE BLUE ENGAGE
Be better at what you do
Drive even more employee efficiency and a superior customer experience by accessing advanced call features within CONNECT. CONNECT and ENGAGE – more powerful combined together.
- Unified with CONNECT - Seamlessly access advanced call handling in CONNECT to manage customers and get back to collaborating with peers when done.
- Greater Flexibility - Effortlessly give CONNECT users access to call queues without needing to onboard them to a different application.
- Unified Presence & Collaboration - Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
- Advanced Call Handling - Access advanced customer call capabilities within CONNECT including Dialout, Automatic Scheduled Dialout campaigns, Inbound Voice Interactions, Callbacks, Relevant Caller Information, and Call Classifications.
